Never miss a call
Answer business calls during business hours, after hours, and on weekends.
NEW • SOFTIYA AI RECEPTIONIST
Meet Softiya AI Receptionist
Every call answered.Every opportunitycaptured.
Your AI front desk for home care. Answer calls, capture referrals, and connect callers to the right team—24/7.
- Answers quickly
- Warm transfers
- One shared inbox
No business phone? No problem. Your first Softiya number is included, with two-way SMS and voicemail.
Communication Center
✉ Inbox3
♧ Referrals
♙ Contacts
✧ AI Receptionist
⚙ Settings
Inbox
Referrals
☎ Incoming call 10:24 AM
▣ Service inquiry 9:47 AM
☎ Referral Yesterday
☎ Incoming call Yesterday
▣ Voice message Monday
☎
Incoming call
AI Receptionist
Incoming call
Call answered by Softiya AI Receptionist.
New service inquiry
Caller asked about services and availability.
Referral details captured
Information saved for staff review.
Transfer requested
Connecting with an office team member.
Illustrative preview · No actual caller data
AI Receptionist
Call in progress
Available 24/7
First month FREE
Then $49/month
200 AI minutes included
$0.25/additional min
First number included • Extra numbers $9.99/mo each
Requires a Softiya platform account and separate platform subscription.
Capture new referrals
Take service inquiries and referrals, capture the details, and send them to your team.
Warm-transfer calls
Seamlessly connect callers to the right office staff when needed.
Everything in one inbox
Manage calls, SMS, voicemails, and referrals in a single Communication Center.
Already running your agency on Softiya?
Your front desk is about to get smarter.
Included phone number
Two-way business SMS
Voicemail and call history
Department and staff routing
Phone system included
Everything your agency needs to handle business calls
Softiya AI Receptionist is a business phone solution, not a stand-alone answering bot. Choose your included local number, use your browser phone, send and receive SMS, manage voicemail, and connect callers to the right teams. There's no need to purchase a second company's phone number just to start.
Your own business phone number
Search available numbers by area code and select a Softiya number. The first number is included.
No separate phone provider required
Start with a Softiya number, even if your agency does not already own a business line.
Keep your current public number
Where supported by your carrier, forward an existing business number to your Softiya AI number.
Additional business numbers
Choose extra numbers for your agency for $9.99 per number per month.
Staff browser calling
Authorized office staff can answer and place business calls from the Communication Center in their browser.
Inbound and outbound business calls
Use the same communication workspace for callers reaching the agency and staff returning calls.
Two-way business SMS
Send and receive texts in conversations associated with your business number, subject to consent safeguards.
Private voicemail
Capture messages when a call is not answered and play them back in the authorized workspace.
AI answering
Your front desk, even when the office is closed
Let staff focus on care delivery while your AI receptionist handles common questions, captures caller details, and guides people to the right next step. Human staff remain available for situations that need them.
AI-first phone answering
Give incoming callers a prompt, professional greeting without requiring an employee to pick up first.
24/7 and after-hours coverage
Offer phone coverage outside office hours, during lunch, and when your team is busy.
Agency-specific greeting
Introduce your business and the Softiya AI Receptionist with a consistent caller experience.
Business-name pronunciation
Use saved pronunciation guidance so the receptionist says your agency name more naturally.
Answers from approved agency information
Respond to common questions using approved public details such as services, business hours, and location.
Multilingual conversations
Start in English and adapt when a caller clearly prefers another supported language.
Caller name and callback capture
Ask callers for their name and a confirmed callback number to help your staff follow up.
Message taking
Take routine messages and create follow-up work instead of leaving staff to reconstruct missed calls.
Human handoff when needed
Move conversations to a configured person when the caller needs a team member.
Teams and departments
One number. Multiple departments and users.
Callers may need admissions, scheduling, or a manager. Route them to configured departments or team members, try the next eligible destination, and fall back to voicemail instead of sending everyone to a single phone.
Multiple departments
Configure destinations for intake, scheduling, administration, and other agency departments.
Multiple team members
Route to eligible staff and configured people rather than relying on one answering phone.
Ordered call routing
Try designated destinations in sequence with a fallback path when staff are unavailable.
Warm transfers
Introduce the caller privately and obtain the receiving staff member’s acceptance before handing over.
AI-first or human-first options
Choose whether the receptionist or available staff should answer first, with fallback handling.
Voicemail fallback
Offer a recorded message when a requested human connection cannot be completed.
Transfer loop protection
Protect business calls from accidentally routing back to one of the agency’s own numbers.
Communication Center
Calls, text messages, voicemail, and referrals. One place.
Stop searching across separate inboxes for what happened on a call. Staff can follow a conversation, review intake, call back, send a text, assign responsibility, and track follow-up.
One communication inbox
Keep calls, text messages, voicemail, referral updates, and conversation notes in one place.
Unified conversation history
Follow the full history for a phone contact without switching across separate communication tools.
Call and channel filters
Focus a thread on calls, SMS, voicemail, or referrals when reviewing caller activity.
Referral intake
Collect service inquiries and new referrals for staff review rather than losing opportunities to missed calls.
Contact names and records
Keep staff-confirmed contact names and caller details associated with their conversation.
Staff assignment and priority
Assign conversations to team members, prioritize follow-up, and track operational status.
Voicemail follow-up
Review recorded messages alongside related caller history and take action from the workspace.
Tenant-local timestamps
See communication activity in your agency’s local timezone.
Built for home care operations
More useful than a generic virtual receptionist
Because AI Receptionist is part of Softiya, supported agency workflows can connect communication with staff-reviewed operational follow-up. Features below depend on program eligibility, agency settings, and appropriate identity verification. The AI does not independently approve payroll, clinical changes, or caregiver assignments.
Caregiver call-out intake
For supported workflows, accept verified employee call-out requests and route them for staff handling.
Coverage coordination
Support staff-reviewed coverage outreach without automatically reassigning caregivers.
Shift confirmation messaging
When enabled, send and receive coded caregiver confirmations with escalation for exceptions.
Patient visit confirmations
When enabled, request a simple visit confirmation without changing scheduling or visit records.
Employee availability check-ins
Use opt-in updates to keep employee-reported availability information more current.
Verified visit questions
Protect private visit information behind caller identity verification and limited access rules.
Employee concerns and clock issues
For supported operations, capture verified employee requests and send them to the existing staff-review process.
Controlled permissions
Keep sensitive changes, including scheduling and payroll actions, under the agency’s normal authorization rules.
Eligibility, configuration, and availability may differ by program and communication provider. Protected information is governed by Softiya's verification and authorization controls.
From first ring to staff follow-up
A clear path for agencies adopting an AI phone answering service with an integrated business phone system.
Set up your Softiya account
Existing agencies sign in. New agencies register for the Softiya platform.
Choose your business number
Search available numbers and select the first number included in your AI plan.
Configure your receptionist
Add approved public business information, call handling preferences, departments, and recipients.
Manage every conversation
Use the Communication Center to review calls, SMS, voicemail, and referrals.
Straightforward add-on pricing
Your first month of AI Receptionist is free
Hiring and staffing a front desk can be expensive. Softiya offers a predictable monthly AI receptionist plan with an included phone number, plus metered AI usage when you need more minutes.
Important: AI Receptionist is an add-on for agencies using Softiya. A Softiya platform account and its separate subscription are required.
AI Receptionist plan
$49/month
First month free
- Included AI call minutes
- 200 / month
- Additional AI minutes
- $0.25 / minute
- First Softiya phone number
- Included
- Each additional number
- $9.99 / month
- Softiya platform subscription
- Separate
Taxes and any separate Softiya platform fees are not included in the AI add-on price. Display and carrier availability vary by number and region.
Frequently asked questions
Questions before you bring your phone system into Softiya?
Do I need an existing business phone number?
No. Your first Softiya business phone number is included with AI Receptionist. You can search available local numbers and choose one during setup; you do not have to buy a number from another provider.
Is this only an AI answering service?
No. It is also a business phone system with inbound and outbound staff calling, two-way SMS, voicemail, team and department routing, and a shared Communication Center.
Can different departments or users receive calls?
Yes. Your agency can configure multiple destinations and ordered routing, including warm transfers to available staff and a voicemail fallback when needed.
Can I use the phone number my agency already advertises?
You may continue using your current public number by forwarding calls to your Softiya number where your existing phone carrier supports forwarding. Number porting is not offered here.
Can staff text and return calls?
Yes. Authorized staff can manage two-way SMS and supported browser-based business calls from the Communication Center. Messaging remains subject to carrier readiness and opt-out requirements.
Does the AI speak languages other than English?
The receptionist starts in English and can switch when the caller clearly prefers a supported language.
Can the AI discuss private patient or employee details?
Private information is not disclosed simply because a phone number matches a record. Supported private questions require additional identity verification and backend authorization.
What does AI Receptionist cost?
The first month of AI Receptionist is free. Then it is $49 per month, with 200 AI minutes included and $0.25 per additional AI minute. The first phone number is included; additional numbers are $9.99 each per month. Your Softiya platform subscription is separate.
Do I need to be a Softiya customer?
Yes. Softiya AI Receptionist operates inside the Softiya agency platform. Existing agencies sign in to activate it; new agencies create a Softiya account first.
Can it replace every employee decision?
No. AI Receptionist handles communication and supported intake workflows. Clinical, scheduling, payroll, and other sensitive decisions remain subject to agency staff and authorization rules.
Your agency's next phone number and receptionist can start in one place.
Bring calling, SMS, voicemail, referrals, and multi-department routing into your Softiya operations.
Available to agencies using the Softiya platform; account setup and active AI subscription requirements apply.